Questions

&

Answers

Check-in time?


Check-in time is at 14:00. Let us know your arrival time and we'll try our best to have your room available.




Check-out time?


Check-out time is a 10:00. If you plan a late check-out kindly let us know, we'll do our best to satisfy your needs.




Is reception open 24 hours?


Yes reception services is available 24 hours.




Internet connection?


A wireless internet connection is available throughout the establishment at no charge to our guests.




Can I leave my luggage?


Yes, we can look after our luggage. If in check-in your room is not ready we will store your luggage free of charge.




Which is the nearest airport?


The nearest airport is the OR Tambo International Aiport, which is around 8km away.




Is there a shuttle service available from the airport?


Yes, this service is available on request. When booking this service, please state the flight number for your arrival and/or your departure and the relevant times. The cost depends on the number of passengers and time of transfer. R200.00 - R250.00 per shuttle per trip.




What time is breakfast served?


Breakfast is served everyday from 6:30 to 10:30 on weekdays, 7:00 to 10:00 on weekends.




Is breakfast included in the price?


Yes, breakfast is offered to all guests that stay at the Afrique Boutique Hotel or at the Sunward Park Guesthouse.




What is offered at breakfast?


Full English breakfast as well as fresh fruits, yoghurts, cereal, pastries, cheese, cold meats, coffee, tea and juice.




What is the difference between a twin and a double room?


A twin room has two 3/4 beds, whereas a double room has one king size bed.




Do you have smoking and non-smoking rooms?


All rooms are non-smoking rooms. Guests are permitted to smoke on the patio. A penalty fee of R1000.00 will be charged if guests smoke in the room.




Do the bathrooms have baths or showers?


Most of the rooms have showers. Please specify whether you prefer a bath or a shower.




Is room service available? If so, at what times?


Room service is available from 13:00 until 21:30 at Afrique Boutique Hotel. Sunward Park Guesthouse does not provide room service.




Is there a bar?


Yes. The Afrique Boutique Hotel & the Sunward Park Guesthouse have bar facilities.




Do you have rooms that have services for those with disabilities?


Afrique Boutique Hotel does have a disabled room.




Do you have a restaurant?


Yes the hotel has a restaurant on the premises.




Are there car parking spaces? If so, how much does parking cost?


Our hotel has a private car park. The car park costs is included in the roomrate.




Are pets allowed to stay at the establishment?


No, unfortunately not.




Is it cheaper to book online?


For the best price book directly with establishment. We will match any verified onsite rate.




Are the prices quoted per room or per person?


Prices are quoted per person.




Do children stay for free?


Depending on age, please contact us for more information.




Is it possible to have a cot/child's bed in the room? If so, at what price?


Yes it is possible. At no extra cost. Please remember to pre-arrange when you book your room.




Can I pay by credit card?


Yes we do have card facilities.




Are there conference facilities? If so, how many people can it accommodate?


All establisments have conference facilities, the amount of people depend on the seating style and conference room being used.




Are there swimming pools?


Yes, there are swimming pools available. Towels are available upon request.