Service Excellence During Lockdown

We provide accommodation for essential workers and business travelers.  Book your essential accommodation at the Afrique Boutique Hotel OR Tambo or the Sunward Park Guest House.

How we are fighting

COVID-19

We are ready to welcome back our guests who are travelling for business and essential services.

 

As it has always been, the safety and security of our guests and associates remain our highest priority.

  • Health screenings for both guests and staff upon entering our buildings which includes sanitization of hands, temperature check and a questionnaire.

  • Social distancing and enforcement of best practices by hotel management.

  • Specialised deep cleaning using a leading polycide chemical.

  • Strict room cleaning policies to eliminate cross-contamination between rooms.

  • To kill any potential viral matter, linen and towels are washed on the hottest wash cycle at 80°C.

  • Personal protection equipment, such as face masks and gloves, to be worn by staff at all times.

  • Guests to wear face masks in public areas at all times.

  • Ongoing training to keep our staff informed and well-versed in best practices.

If a guest's temperature falls within the normal range and they do not show any symptoms they will be required to sanitize their hands and proceed to check-in

If a guest's temperature is high (exceeds 37.5 degrees Celsius) and/or they have symptoms of the virus they will not be allowed to check-in and will be referred to a medical facility.

Personal Hygiene

On a daily basis, we are working to ensure that we meet the latest guidelines on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and includes all necessary cleaning procedures.

Ongoing Training

 In addition to training on housekeeping and hygiene protocols, our staff are completing enhanced COVID-19 awareness training.

Hand Hygiene

We are providing all guests and staff with hand sanitizer. 

Proper and frequent hand washing is vital to help combat the spread of the virus.

Personal Hygiene

Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; sneezing and coughing into a tissue that is discarded or the crook of the elbow.

Routine Cleaning

Regular routine cleaning. Public areas are wiped down on a regular basis throughout the day.

Surfaces are cleaned with a stabilized chlorine based disinfecting detergent as an additional safety measure.

 

 

How we secure the safety of our guests:

Protective face masks are issued to housekeeping and guest service attendants when on duty. Face masks and hand sanitizer will be available to buy at reception.

Avoiding close contact. Social distancing must be adhered to. Anyone showing symptoms of respiratory illness to be reported to the general manager.

Cleaning Products and Protocols: 

We use cleaning products and protocols which are effective against viruses, including:

  • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Linen and towels are washed at 80 degrees Celsius and ironed to kill any potential viral matter.  Guest rooms are fogged before check in.  

  • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms and room keys.

  • Back of House: We are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, laundry rooms and staff offices.

Delivery and acceptance of goods: All goods are received outside. Delivery personnel are not allowed to enter under

any circumstances. Receipts and packaging are sprayed and wiped down. All surfaces that come into contact with delivered goods are sanitized immediately. 

Breakfast serving standards have been reviewed to replace the usual buffet to avoid any instances of buffet contamination.

The NICD Hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999.

We thank you for choosing to stay with us.